You can set a tag for your ticket to categorize it based on what has been discussed in it. This ticket tag will also appear in the report. It may signify what has been customer’s concern about your company/post/promotion, etc. daily, weekly, or monthly.
- To use a ticket tag, you have to make the ticket tag first. It is made based on your need. Go to “Setting Menu”, click “Tag Setting”, and click “+Add Tag” button.
- Insert a tag code and description, click “Save” button.
- Your ticket tag has been made successfully. Click “OK” button to close the pop-up notification.
