Sociomile is a customer care platform that supports your customer service agents in monitoring conversations from various digital channels (including social media). By using a user-friendly integrated omni-channels customer service ticketing system, you are able to interact with your customers easily and promptly.

As a part of Ivosights, Sociomile provides the best solution to engage your customers. Our technology will convert conversation from various channels such as your social media accounts, emails, messenger apps, etc. into a ticket that facilitate your agents to reply them as soon as possible. Furthermore, all those tickets will appear in one dashboard so that your agents can easily manage and track them.

Sociomile lets your agents collaborate with their team. Moreover, through Escalate feature, the agents are able to coordinate with other team members across the company. Therefore, they can reply your customers with consistent and quick answers.

As you need to monitor your helpdesk, Sociomile accommodates you with Report feature. You can check the productivity, customer experience, and your agents’ workload straight out of the box. This feature gives you complete data in the forms of tables, charts, and so forth that can be downloaded into a spreadsheet file.

Another convenience offered by Sociomile is Publish feature. You may want to publish a post on your social media account, while you have many different accounts from various social media. Don’t worry! In this feature, you can register and add those accounts; so that it is possible for you to publish it all at once, even scheduled the time.

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