These are steps to use and remove a ticket tag. You can set a tag for your ticket to categorize it based on what has been discussed in it. This ticket tag will also appear in the report. It may signify what has been customer’s concern about your company/post/promotion, etc. daily, weekly, or monthly.
- Once the ticket tags are available, you can choose which tag you will use in your ticket. First, open a ticket. Find the ticket tag setting on the right panel. Click “Tag Activity Code”, and then select a tag that match the issue on your ticket conversation. For example, your customer asks about refund status so that you can choose the suitable one from the list.
- After choosing a ticket tag, click “save” button to proceed. There will be a pop-up notification on the below left side of your opened ticket that stated your ticket tag has been successfully set.
- If you want to change or accidentally choose a wrong tag, do these following steps to remove the tag: Click the ticket tag and there will be an “X” button; click it. Then click “Save” button to proceed. A pop-up notification will appear on the below left side of your opened ticket that stated your ticket tag has been successfully removed.